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Unike Supplemental Foods LLC
Last Updated: January 7, 2026
Unike Nutra provides refunds EXCLUSIVELY for defective products. This policy ensures product quality while maintaining safety standards for dietary supplements.
- ELIGIBILITY FOR REFUNDS
Refunds are available ONLY for:
- Defective products (damaged, contaminated, or not as described)
- Manufacturing defects verified by our quality team
NON-REFUNDABLE ITEMS:
❌ Opened dietary supplements
❌ Used or consumed products
❌ Expired products
❌ Products damaged by customer handling
❌ Claims without photo proof
❌ Claims after 3-day reporting window
- REPORTING DEFECTIVE PRODUCTS – 3 DAY POLICY
Customers must report defective products within 3 business days of delivery receipt.
Contact: info@unikenutra.com
Subject: “Defective Product – Order #[ORDER NUMBER]”
REQUIRED INFORMATION:
- Order number
- Delivery date
- Clear photos showing defect
- Description of issue
- REFUND PROCESS – STEP BY STEP
STEP 1: Submit claim with photo proof (within 3 days)
STEP 2: Quality team reviews (24-48 hours)
STEP 3: If approved, receive return instructions
STEP 4: Return defective product to:
Unike Supplemental Foods LLC
260 Stamm Road Industrial Park
Newington, CT 06111-3620
Customer pays return shipping.
STEP 5: Quality inspection (7-10 business days)
STEP 6: Refund issued to original payment method (7-10 business days after inspection)
- REFUND AMOUNT
Full refund of product price (excluding shipping) for verified defects.
- INSPECTION PROCESS
All returned products undergo quality inspection:
- Visual examination
- Integrity check
- Manufacturing defect verification
- Tampering assessment
Refunds processed only after defect confirmation.
- PROCESSING TIMES
| Action | Timeframe |
|---|---|
| Report defect | Within 3 business days |
| Claim review | 24-48 business hours |
| Inspection | 7-10 business days |
| Refund processing | 7-10 business days |
- INTERNATIONAL ORDERS
Same policy applies. Customer responsible for all return shipping and customs fees.
- DISPUTED CLAIMS
Unresolved disputes handled through:
- Customer service (first)
- Connecticut state law
- Binding arbitration (final)
- FDA DISCLAIMER
Unike Nutra products are dietary supplements regulated by FDA as food products, not drugs.
These statements have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure, or prevent any disease.
- CONTACT INFORMATION
Email: info@unikenutra.com
Phone: [YOUR PHONE NUMBER]
Address: 260 Stamm Road Industrial Park, Newington, CT 06111-3620
Response Time: 24-48 business hours
Business Hours: Mon-Fri, 9 AM – 5 PM EST
- POLICY CHANGES
Unike Nutra reserves the right to modify this policy. Changes effective upon posting.