Shipping Policy

Unike Supplemental Foods LLC
Last Updated: January 7, 2026

This Shipping Policy explains how Unike Supplemental Foods LLC (“Unike Nutra,” “we,” “us,” “our”) processes, packages, and ships orders to customers. By placing an order, you agree to the terms of this Shipping Policy.

SECTION 1: SHIPPING OVERVIEW

1.1 We ship products worldwide using reliable carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx (Federal Express)

1.2 Shipping methods available:

• Standard Shipping (5-7 business days)
• Priority Shipping (2-3 business days)
• Expedited Shipping (1-2 business days)
• Express Overnight (next business day)

1.3 Orders ship from:
Unike Supplemental Foods LLC
260 Stamm Road Industrial Park
Newington, CT 06111-3620
USA

SECTION 2: SHIPPING TIMEFRAMES

2.1 Standard Shipping:

• Processing time: 1-2 business days
• Delivery time: 5-7 business days
• Total time: 6-9 business days
• Cost: Usually $5.99 – $12.99
• Estimated delivery: Not guaranteed

2.2 Priority Shipping:

• Processing time: 1 business day
• Delivery time: 2-3 business days
• Total time: 3-4 business days
• Cost: Usually $14.99 – $24.99
• Faster delivery option

2.3 Expedited Shipping:

• Processing time: Same day (if ordered by noon EST)
• Delivery time: 1-2 business days
• Total time: 1-3 business days
• Cost: Usually $24.99 – $39.99
• Premium fast shipping

2.4 Express Overnight:

• Processing time: Same day (if ordered by noon EST)
• Delivery time: Next business day
• Total time: 1 business day
• Cost: Usually $49.99+
• Fastest shipping option

2.5 Important Notes:

• Timeframes exclude weekends and holidays
• Timeframes are estimates, not guarantees
• Actual delivery may vary
• Delays possible due to carrier issues
• Weather or natural disasters may delay shipment

SECTION 3: PROCESSING TIME

3.1 Order Processing:

• Orders processed Monday-Friday, 9 AM – 5 PM EST
• Orders placed after 5 PM processed next business day
• Weekend orders processed Monday morning
• Holiday orders processed next business day

3.2 Processing Steps:

1. Receive and verify order
2. Process payment
3. Pick items from warehouse
4. Quality check items
5. Pack order securely
6. Generate shipping label
7. Hand off to carrier

3.3 Processing Status:

• You receive email when order ships
• Email includes tracking number
• Tracking number sent within 24 hours
• Check email spam folder if not received

3.4 Special Orders:

• Custom orders may take longer
• Preorder items ship on specified date
• Backorder items ship when available
• We contact you if delays expected

SECTION 4: SHIPPING ADDRESS

4.1 Address Requirements:

• Complete street address required
• Apartment/unit number if applicable
• City, state, ZIP code required
• Phone number required
• Must be valid delivery address

4.2 Accepted Shipping Addresses:

• Residential addresses
• Business addresses
• P.O. Boxes (USPS only)
• Military APO addresses (USPS)

4.3 Address Restrictions:

• Some restrictions for certain locations
• Remote areas may have longer delivery
• International delivery restrictions apply
• Signature may be required for some areas

4.4 Address Errors:

• Double-check address before ordering
• Unike Nutra not responsible for incorrect addresses
• Customer responsible for correcting mistakes
• Contact us immediately if error discovered
• We attempt correction but cannot guarantee

4.5 Address Changes:

• Must request before order ships
• Email: info@unikenutra.com
• Include order number
• Allow 24 hours for processing
• Change may not be possible after shipment

SECTION 5: SHIPPING COSTS

5.1 Shipping Cost Calculation:

• Based on weight of products
• Based on destination address
• Based on shipping method selected
• Based on carrier rates
• Calculated at checkout

5.2 Shipping Cost Display:

• Displayed before payment
• Includes all fees
• No hidden charges
• Updated in real-time
• Estimated cost only

5.3 Shipping Cost Billing:

• Added to order total
• Charged with product price
• Paid at checkout
• Non-refundable once order ships
• May vary slightly (USPS/UPS charges)

5.4 Free Shipping:

• Available on orders over $50
• Standard shipping only
• Excludes some items
• Valid on US addresses only
• Cannot be combined with other discounts (unless stated)

5.5 Shipping Surcharges:

• Remote area fees may apply
• Oversize item fees may apply
• Residential delivery fees may apply
• Hazmat fees may apply (if applicable)
• Additional fees displayed at checkout

SECTION 6: INTERNATIONAL SHIPPING

6.1 Available Countries:

• Canada
• United Kingdom
• Australia
• European Union (select countries)
• Other countries (case-by-case)

6.2 International Shipping Details:

• Shipped via USPS International or UPS International
• Delivery time: 7-21 business days (varies by country)
• Rates higher than US shipping
• Calculated at checkout
• Subject to customs delays

6.3 Customs & Duties:

• Customer responsible for all customs fees
• Customer responsible for import duties
• Customer responsible for VAT (if applicable)
• Customs fees not included in shipping cost
• Recipient pays fees upon delivery (varies by carrier/country)

6.4 International Restrictions:

• Some products may not ship internationally
• Dietary supplements subject to local regulations
• Some ingredients prohibited in certain countries
• Import restrictions may apply
• Customer responsible for compliance

6.5 International Tracking:

• Tracking available for international orders
• Tracking updates may be delayed
• Final delivery confirmation slower
• Customs clearance may delay delivery
• Carrier tracking also available

6.6 International Returns:

• Return shipping to US expensive
• International customers may refuse return
• Refund amount may be less (to offset shipping)
• Work with Unike Nutra for case-by-case basis
• Contact: info@unikenutra.com

SECTION 7: PACKAGE HANDLING & PACKAGING

7.1 Packaging Standards:

• Products packed securely
• Bubble wrap or foam used
• Fragile items extra protected
• Boxes sealed with tape
• Shipping label applied securely

7.2 Eco-Friendly Packaging:

• We use recyclable materials
• Cardboard boxes and paper
• Minimal plastic use
• Biodegradable packing materials
• Encourages recycling

7.3 Package Contents:

• Invoice with order details
• Product receipt
• Promotional inserts (optional)
• Tracking information
• Product information sheets (if applicable)

7.4 Special Packaging:

• Heat-sensitive items: insulated packaging
• Seasonal items: winter/summer padding
• Fragile items: extra protection
• Perishable items: cold pack protection
• Large orders: multiple boxes

SECTION 8: CARRIER SELECTION

8.1 USPS (United States Postal Service):

• Ground Advantage (5-7 days)
• Priority Mail (2-3 days)
• Priority Express (1-2 days)
• Best for lightweight packages
• Usually most economical
• Delivers to remote areas

8.2 UPS (United Parcel Service):

• Ground (5-7 days)
• 3-Day Select (3 days)
• 2nd Day Air (2 days)
• Next Day Air (1 day)
• Good tracking capabilities
• Higher cost for expedited

8.3 FedEx (Federal Express):

• Ground (5-7 days)
• Home Delivery (residential)
• 2-Day (2 days)
• Overnight (next day)
• Excellent tracking
• Premium service option

8.4 Carrier Selection:

• Unike Nutra selects best carrier
• Based on destination and weight
• Based on shipping method selected
• Based on carrier availability
• May change to meet delivery timeframe

SECTION 9: TRACKING & NOTIFICATIONS

9.1 Order Confirmation:

• Sent immediately after order placed
• Includes order number
• Includes order details
• Includes shipping address
• Save confirmation for records

9.2 Shipping Notification:

• Sent when order ships
• Includes tracking number
• Includes carrier name
• Includes estimated delivery date
• Usually sent within 24 hours

9.3 Tracking Number:

• Provided in shipping email
• Also available in account dashboard
• Valid for 30 days after shipment
• Click to track in real-time
• Carrier provides live updates

9.4 Real-Time Tracking:

• Track package location
• See estimated delivery date
• Receive carrier notifications
• View delivery status
• Sign up for SMS alerts (with carrier)

9.5 Delivery Notifications:

• Carrier sends delivery confirmation
• May include photo of delivery
• Delivery time provided
• Signature confirmation (if required)
• Proof of delivery available

9.6 Notifications Issues:

• Check spam folder for emails
• Update contact information if needed
• Contact carrier for tracking issues
• Contact Unike Nutra if email not received
• Email: info@unikenutra.com

SECTION 10: DELIVERY & SIGNATURE

10.1 Delivery:

• Left at designated delivery address
• Left with recipient (if home)
• Left in safe place (if allowed)
• Left at UPS/FedEx/Post Office (if needed)
• Photo taken for signature orders

10.2 Signature Required:

• High-value orders may require signature
• Adult signature required (18+)
• ID may be requested
• Delivery attempt if no one home
• Redelivery arranged if needed

10.3 Delivery Attempts:

• Carrier makes one delivery attempt
• Notice left if no one home
• Redelivery available (contact carrier)
• Hold for pickup available (contact carrier)
• Address details on notice

10.4 Failed Delivery:

• Returned to sender if unclaimed
• Unike Nutra notified of return
• Refund issued minus shipping
• May reship at customer expense
• Contact us within 7 days

10.5 Delivery Confirmation:

• Carrier confirms delivery
• Tracking shows “Delivered”
• Photo confirmation (some carriers)
• Email notification sent
• Check tracking for details

SECTION 11: MISSING OR DAMAGED PACKAGES

11.1 Missing Package:

• Check tracking status first
• Wait 48 hours after delivery date
• Check with neighbors/household
• Check with building management
• File claim with carrier if genuinely missing

11.2 Damaged Package:

• Report immediately upon receipt
• Take photos of damage
• Keep packaging and box
• Don’t open damaged items
• Email: info@unikenutra.com
• Include order number and photos

11.3 Reporting Procedures:

• Contact Unike Nutra within 48 hours
• Include tracking number
• Include photos of damage
• Include photos of contents
• Describe damage in detail

11.4 Our Response:

• Investigate claim (24-48 hours)
• Request additional photos if needed
• Verify with carrier if needed
• Replace or refund (7-10 days)
• May request return of damaged item

11.5 Carrier Claims:

• File claim with carrier if needed
• Unike Nutra can assist
• Carrier investigates independently
• Compensation from carrier (varies)
• Process takes 10-30 days

11.6 Coverage:

• We insure most packages
• Rare items may have limited coverage
• Customer assumes some risk
• Risk transfers to customer upon delivery
• File claim quickly for best results

SECTION 12: DELIVERY DELAYS

12.1 Causes of Delay:

• Carrier backlogs
• Weather conditions
• Holiday periods
• Natural disasters
• Customs clearance (international)
• Address issues
• High order volume

12.2 Delay Notifications:

• Tracking updated with delays
• Email notification sent
• Estimated delivery revised
• Carrier provides information
• New delivery date estimated

12.3 Extended Delays (14+ days):

• Contact carrier first
• If unresolved, contact Unike Nutra
• Email: info@unikenutra.com
• Include tracking number
• Provide order details

12.4 Delay Resolution:

• Unike Nutra investigates
• Contacts carrier on your behalf
• Possible replacement shipment
• Possible refund (if applicable)
• Timeline: 10-15 business days

12.5 Weather-Related Delays:

• Unike Nutra not responsible
• Carrier responsible for delays
• May take additional time
• Patience appreciated
• Track package for updates

SECTION 13: SPECIAL HANDLING

13.1 Perishable Items:

• Cold packs included in shipment
• Ship during cooler months if possible
• Insulated packaging used
• Expedited shipping recommended
• Cold chain maintained

13.2 Seasonal Shipping:

• Summer orders: ice packs included
• Winter orders: insulation included
• Holiday orders: extra protection
• Extended processing time during holidays
• Plan ahead for peak seasons

13.3 Fragile Items:

• Extra padding and protection
• Fragile stickers on package
• Signature may be required
• Handled with care instructions
• Insurance recommended

13.4 Large Orders:

• May ship in multiple boxes
• Separate tracking numbers
• Arrive at different times
• All tracking numbers provided
• Check each box for completeness

13.5 Preorder Items:

• Ship on specified date
• Delay possible if restocked late
• Notification sent before shipping
• May combine with in-stock items
• Email notification of actual ship date

SECTION 14: RESHIPPING & RE-ORDERS

14.1 Reshipping Requests:

• Available if original address incorrect
• Must request before shipment
• Email: info@unikenutra.com
• Include original order number
• Provide correct address

14.2 Reshipping Cost:

• First reshipping: free (our error)
• Subsequent reshipping: customer pays
• Shipping cost calculated at checkout
• Standard shipping applied
• Payment required before reshipping

14.3 Reshipping Timeline:

• Processing: 1-2 business days
• Shipping: Standard timeframe
• Notification: Email with tracking
• Delivery: Standard timeframe
• Total: 7-10 days additional

14.4 Return Shipments:

• Rare items returned at carrier/customer option
• Standard items not returned
• Defective items returned per return policy
• Return address provided
• Customer pays return shipping (usually)

SECTION 15: HOLD FOR PICKUP

15.1 Pickup Option:

• Available at carrier facilities
• UPS Store pickup available (some locations)
• Post Office pickup available (USPS)
• FedEx Office pickup available
• Must specify at checkout

15.2 Hold for Pickup:

• Contact carrier to arrange
• Provide authorization code
• Valid ID required for pickup
• Package held 5-7 days
• Must pick up before hold expires

15.3 Delivery Instructions:

• Special instructions available at checkout
• “Leave with neighbor” option
• “Leave in safe place” option
• “Signature required” option
• Carrier follows instructions (when possible)

SECTION 16: SUBSCRIPTION SHIPPING

16.1 Auto-Renewal Subscriptions:

• Ship on specified schedule
• Monthly, quarterly, semi-annual options
• Same shipping address used
• Shipping method may vary
• Email notification before each shipment

16.2 Subscription Changes:

• Modify address anytime
• Modify frequency anytime
• Cancel anytime
• No penalty for changes
• Effective on next shipment

16.3 Subscription Tracking:

• Same tracking as regular orders
• Tracking number provided
• Real-time tracking available
• Delivery confirmation sent
• Same shipping speeds

SECTION 17: BULK ORDERS

17.1 Bulk Shipping:

• Available for large quantities
• Quote provided for bulk orders
• May ship in multiple boxes
• Tracking number for each box
• Special handling may apply

17.2 Business Orders:

• Commercial rates available
• Wholesale pricing may apply
• Custom shipping arrangements
• Contact: info@unikenutra.com
• Bulk sales team available

SECTION 18: RETURNS SHIPPING

18.1 Return Shipping Address:
Unike Supplemental Foods LLC
260 Stamm Road Industrial Park
Newington, CT 06111-3620
USA

18.2 Return Shipping Cost:

• Customer pays return shipping (usually)
• Free returns for our errors only
• Shipping cost deducted from refund (some cases)
• Insurance recommended for valuable items
• Use reliable carrier (USPS, UPS, FedEx)

18.3 Return Tracking:

• Include tracking number with return
• Get insurance for valuable items
• Keep proof of shipment
• Take photos before shipping
• Reference order number

18.4 Return Timeline:

• Must ship within 14 days of refusal
• Returns processed upon receipt
• Inspection takes 7-10 days
• Refund issued after inspection
• Total time: 3-4 weeks

SECTION 19: MILITARY & APO ADDRESSES

19.1 Military Shipping:

• APO/FPO addresses accepted
• USPS shipping only (usually)
• Longer delivery timeframe (7-21 days)
• Processing same as domestic
• Tracking available

19.2 Military Rates:

• Same shipping rates as domestic
• No additional military surcharge
• Discounted rates may apply
• Standard shipping recommended
• Expedited available (limited)

SECTION 20: THIRD-PARTY CARRIER POLICIES

20.1 USPS Policies:

• See USPS.com for details
• Delivery standards per USPS
• Tracking per USPS
• Claims per USPS procedures

20.2 UPS Policies:

• See UPS.com for details
• Delivery standards per UPS
• Tracking per UPS
• Claims per UPS procedures

20.3 FedEx Policies:

• See FedEx.com for details
• Delivery standards per FedEx
• Tracking per FedEx
• Claims per FedEx procedures

SECTION 21: CONTACT & SUPPORT

21.1 Shipping Questions:

• Email: info@unikenutra.com
• Phone: +1 (877) 921-0001
• Hours: Monday-Friday, 9 AM – 5 PM EST
• Response time: 24-48 business hours

21.2 Tracking Issues:

• Check email for tracking number
• Visit carrier website with number
• Contact carrier directly
• Contact Unike Nutra if issue persists
• Include order number

21.3 Delivery Problems:

• Report immediately upon discovery
• Include tracking number
• Describe problem in detail
• Provide photos if applicable
• Include order number

21.4 Complaint Process:

• Contact customer service first
• Provide detailed information
• Allow 5 business days for investigation
• Escalation available if needed
• Resolution offered within 10 days

SECTION 22: COMPLIANCE & REGULATIONS

22.1 Regulatory Compliance:

• FDA requirements for dietary supplements
• Hazmat regulations (if applicable)
• Carrier regulations compliance
• State shipping regulations
• International customs regulations

22.2 Prohibited Shipments:

• Hazardous materials (except per regulations)
• Weapons or explosives
• Alcohol (varies by state)
• Controlled substances
• Illegal items

SECTION 23: LIABILITY & DISCLAIMERS

23.1 Carrier Liability:

• Unike Nutra not liable for carrier errors
• Carrier responsible for damage/loss
• File claims with carrier directly
• Unike Nutra assists with claims
• Carrier determines compensation

23.2 Our Liability:

• Limited to order amount
• Not responsible for delivery delays
• Not responsible for carrier issues
• Not responsible for weather delays
• Not responsible for force majeure

23.3 Your Responsibility:

• Verify address before checkout
• Receive package promptly
• Report issues quickly (within 48 hours)
• Assume risk after delivery
• File carrier claims timely

SECTION 24: ACKNOWLEDGMENT

24.1 By placing an order, you acknowledge that:
✓ You have read this Shipping Policy
✓ You understand shipping timeframes
✓ You understand shipping costs
✓ You understand carrier policies
✓ You accept the terms outlined

IMPORTANT NOTES

DELIVERY TIMEFRAMES:
These are estimates only and not guaranteed. Actual delivery times may vary based on carrier schedules, weather, holidays, and other factors.

CARRIER RESPONSIBILITY:
Once your package is handed to the carrier, Unike Nutra responsibility ends. The carrier is responsible for safe delivery. For issues after handoff, contact the carrier directly.

ADDRESS ACCURACY:
Double-check your shipping address before placing your order. Unike Nutra is not responsible for packages sent to incorrect addresses or for customer mistakes.

RISK OF LOSS:
Risk of loss transfers to you upon delivery to the carrier. Ensure you insure packages if concerned about loss or damage.

CONTACT INFORMATION

Unike Supplemental Foods LLC
260 Stamm Road Industrial Park
Newington, CT 06111-3620
USA

Email: info@unikenutra.com
Phone: +1 (877) 921-0001
Website: https://unikenutra.com

Business Hours: Monday-Friday, 9 AM – 5 PM EST
Response Time: 24-48 business hours

© 2026 Unike Supplemental Foods LLC
All Rights Reserved