Refund policy

Unike Nutra —Refund, and Exchange Policy

Last Updated: July 15, 2026

At Unike Nutra, we appreciate your investment in premium fitness and wellness supplements. Because our products are digestible, consumable commodities, we must balance marketplace satisfaction guarantees with rigid federal health, safety, and biosecurity protocols.

This Omnichannel Policy outlines our rules regarding returns, refunds, and exchanges across our primary storefront hosted on Shopify, as well as sales transactions managed through our authorized third-party marketplaces, including Amazon Storefront nodes and Walmart Retailer connections.

1. The 30-Day Policy Window

Customers maintain a strict window of 30 calendar days commencing from the carrier-verified date of delivery to file a formal return request, exchange request, or report a fulfillment discrepancy.

  • System Rejection: Any return requests submitted after this 30-day window has expired will be automatically rejected by our automated inventory management system.

  • Proof of Purchase: All return requests must be accompanied by an official order number or invoice associated with the purchase channel.

2. Mandatory Public Health, Safety, and Hygiene Conditions

Due to the consumable nature of supplement products, we enforce strict sanitary guidelines under federal health laws. A returned product will only be authorized for a refund or exchange if it satisfies the following baseline conditions without exception:

A. Factory Seal Integrity (100% Intact)

  • The outer protective plastic shrink-wrap and the internal airtight induction safety foil seal MUST BE 100% INTACT, UNBROKEN, AND UNTAMPERED WITH.

  • We cannot verify the safety or composition of any digestible item once these barriers are compromised.

B. Original Packaging Condition

  • The outer bottle, container, or tub must be returned in its pristine original packaging, free from severe dents, scratches, moisture damage, or label defacement.

C. Explicit Non-Returnable Violations

For safety, biosecurity, and hygiene reasons, we CANNOT accept returns, offer store credit, or issue refunds for any supplement product that has been:

  • Opened, unsealed, or had its safety foil punctured.

  • Sampled, scooped, or partially consumed.

  • Subject to personal dissatisfaction regarding the product’s flavor profile, texture, mixability, color, or physiological effect.

  • Exposed to improper localized storage conditions (e.g., moisture, extreme heat, or freezing temperatures) after carrier delivery.

3. Platform-Specific Return Routing (Omnichannel Sandboxing)

To ensure smooth logistics, returns must be processed through the exact channel where the order was originally placed.

  • Shopify (Direct-to-Consumer): Purchases made directly on unikesupplementfoods.com must be managed by contacting our customer support team directly at support@unikesupplementfoods.com.

  • Amazon Storefront: Purchases made through our official Amazon Storefront node must be initiated and authorized directly within your Amazon Customer Account under Amazon’s standard return workflows.

  • Walmart Marketplace: Orders completed through our Walmart Retailer connection must be processed directly through Walmart’s Customer Portal.

  • No Cross-Channel Returns: You cannot return an Amazon or Walmart purchase directly to our Shopify storefront warehouse, nor can we process direct refunds for marketplace transactions on our local database.

4. Defective, Damaged, or Incorrect Shipments

In the rare event that your shipment arrives damaged or with a fulfillment error, we will issue an expedited free replacement or a full refund.

Reporting Requirements:

  1. 48-Hour Notification Window: You must report any transit damage (e.g., completely broken outer containers, leaks, or product exposure) or shipping errors (e.g., incorrect flavor or product) within 48 hours of carrier-certified delivery.

  2. Visual Evidence: Your report must include clear, high-resolution photo or video evidence of the outer box, shipping label, damaged bottle, and intact safety seals.

  3. Expedited Replacement: Once verified, Unike Nutra will dispatch a fresh replacement item at no additional shipping cost to you.

5. Return Logistics & Shipping Costs

  • Customer Responsibility: Unless a return is required due to an error on our part (such as a defective product or incorrect item sent), the customer assumes full liability and cost for return shipping, package tracking, and shipping label procurement.

  • Trackable Shipping Recommended: We highly recommend using a trackable shipping service (e.g., DHL, FedEx, UPS, or USPS Priority) or purchasing shipping insurance. Unike Nutra is not responsible for returned packages that are lost, damaged, or stolen during return transit.

6. Inspection, Approval, and Refund Timeline

Once your returned package arrives at our central distribution hub, it must undergo our quality control verification.

  1. Inspection Audit: Returns are audited by our warehouse team within 2 to 3 business days of receipt to confirm compliance with our "Factory Seal Integrity" rules.

  2. Approval Status: If the return is approved, your refund will be authorized. If the return is rejected because the product was found to be opened, unsealed, or damaged, our team will notify you, and no refund will be issued.

  3. Refund Processing: Approved refunds will be applied directly to your original method of payment. Financial institutions typically take 5 to 7 business days to post these funds back to your account. Original shipping fees are non-refundable.

7. Customer Support & Contact Channels

For any questions regarding returns, eligible exchanges, or to submit proof of transit damage, please contact our support team:

  • Support Email: support@unikesupplementfoods.com

  • Official Website: unikesupplementfoods.com

  • Subject Line for Shopify Orders: Return Request - Order #[Your Order Number]